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Return Policy

Return Policy
 

Non-Defective Returns

 

We will accept returns on non-defective products returned for credit or exchange based on the value of the item at the time when the RMA was issued, but we will not be able to refund shipping and handling fees, the return must be completed within 30 days from the shipment date, and you will be responsible for the return shipping cost to Server Parts Warehouse. We suggest that you use a return shipping method that issues tracking numbers, so that you can ensure that the item is safely returned to our Returns Dept.

We reserve the right to impose a 25% restocking fee per item .

 

Defective returns

 

Defective returns will be accepted for exchange, repair, or a refund within 30 days from the shipment date. If you place a replacement order for the same product or a similar product of higher value, we will refund the shipping fee, handling fee and sales tax (if applicable) on the original order, and Server Parts Warehouse will pay the return freight.

If you do not make a replacement order, we will still refund the items amount,  the shipping fee, handling fee and sales tax (if applicable), and Server Parts Warehouse will pay the return freight.

In either case, after 30 days from the shipment date, the terms of the manufacturer’s warranty apply (if any).

 

Return Procedures

 

All returns must have a Return Merchandise Authorization number (RMA). To request an RMA number, login to your Account, a registered customer can view their past orders and click Return to initiate the process. You will have the ability to fill out the return form and select the item(s) to return, quantity, resolution, condition, and reason for the return. You will get an email notification (with authorization) and you can go back to My Accounts > My Returns and print a packing slip to send the item back . Then you can ship the item back to us. When the item is received, we will create a credit memo to either refund the order, replace the item, or give store credit.. RMA numbers are valid for ten business days after issue. Your RMA number(s) must appear clearly on the shipping label of the return shipment. Affix a label to the box: PLEASE DO NOT MARK THE BOX ITSELF IN ANY WAY. 

In the case of any product(s) returned for any reason, the returned item(s) must be 100% complete, in original and re-salable condition, with all packaging, manuals, registration card(s), accessories and software. We reserve the right to refuse a return on any product that does not meet these requirements.

Shipping charges are not refundable, with the exception of orders incorrectly shipped by Server Parts Warehouse.

After you obtain your RMA number

Ship your returns to

 

Server Parts Warehouse
28202 Cabot Road
Suite 300
LAGUNA NIGUEL, CA 92677
1-949-681-8281
1-949-315-3646 Fax

 

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